Privacy Policy
Learn how we collect, use, and protect your personal information across the HeyBene website, the Bene mobile experience, and related services.
1. Introduction
Welcome to HeyBene ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email address, password)
- Profile information (profile picture, preferences)
- Communications (messages, feedback, support requests)
- Payment information (processed securely through third-party payment processors)
2.2 Information Collected Automatically
- Device information (device type, operating system, unique device identifiers)
- Usage data (Bene features used, time spent, interactions)
- Log data (IP address, browser type, access times)
- Location data (with your consent, for location-based features)
2.3 Information from Third Parties
We may receive information about you from third-party services if you choose to link your account or sign in using social media platforms.
Glimmer analytics and advertising measurement
- Google Analytics 4 (GA4) helps us understand visits and actions across the Glimmer landing page, reservation flow, and survey.
- Meta Pixel and Meta Conversions API help us measure whether Meta ads lead to Glimmer sign-ups and reservations. GA4 also measures progress through the Glimmer survey.
- Campaign attribution may include UTM campaign parameters, landing page, ad placement, Meta click ID (fbclid), and Meta browser identifiers (fbp and fbc).
- For eligible Glimmer lead and reservation events, we may send Meta a SHA-256 hashed email and a SHA-256 hashed internal lead identifier for matching and measurement. We do not include raw email addresses in Meta or GA4 event payloads. Hashing reduces exposure but does not make an identifier anonymous.
- You can turn analytics and advertising measurement off at any time through Your privacy choices in the website footer. When a browser sends a Global Privacy Control (GPC) signal, we keep this measurement off for that browser.
3. How We Use Your Information
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Personalize and improve your experience
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activities
- Comply with legal obligations
4. Sharing of Information
We may share your information in the following circumstances:
Service Providers: With third-party vendors who perform services on our behalf
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights
With Your Consent: When you have given us permission to share
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access, correct, or delete your personal information
- Object to or restrict certain processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent where processing is based on consent
- Opt-out of marketing communications
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
HeyBene
Operated by: 深圳造发消费电子有限公司
Email: support@heybene.ai
Website: https://heybene.ai