Money Back Guarantee

Refund Policy

We stand behind our product. If you're not satisfied, we offer a full refund within 30 days.

30-day guaranteeNo restocking feeFull refund

Full Refund

100% of purchase price returned

5-7 Days

Refund processing time

Original Method

Refunded to original payment

Refund Eligibility

  • Return requested within 30 days
  • Product in original condition
  • All accessories included
  • Original packaging intact
  • Proof of purchase provided

Refund Methods

Original Payment

Refunded to your original credit card or payment method

Processing Time

5-7 business days after we receive your return

Partial Refunds

May apply if items are missing or damaged

Refund Timeline

1

Return Request

Submit your return request via email

2

Item Received

We inspect the returned item

3

Refund Issued

Refund processed to your account

Non-Refundable Items

The following are not eligible for refund:

  • Items damaged due to misuse or negligence
  • Returns requested after 30 days
  • Items without proof of purchase

Questions About Refunds?

Contact our support team for assistance.

Contact Support
HeyBene

Bene connects you with your loved ones.

Through various embodiments, Bene is growing toward the full circle of close relationships.

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HeyBene is operated by 深圳造发消费电子有限公司.

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